Terms of Service
These terms govern your access to and use of the Servora platform. By creating an account or using the service you agree to them. Read them carefully; they include important things like billing, IP, and limits of liability.
The service
Servora provides a software platform that helps service businesses manage customers, sites, equipment, jobs, and audit-grade deliverables. We provide the service on a subscription basis at the tier and term you select at checkout or by separate order form.
Accounts and acceptable use
You are responsible for your account, your team's actions inside it, and the accuracy of the data you record. You must not use the service to run unlawful operations, to harass third parties, or to circumvent the platform's security or rate-limits.
- Keep credentials confidential and notify us promptly if you suspect compromise
- Don't reverse-engineer, resell, or sublicense the service without a written agreement
- Don't use the service to deliver malware, spam, or illegal content
- Use of any AI feature follows our acceptable use guidelines and the model provider's terms
Billing and renewal
Subscriptions are billed in advance. Monthly subscriptions renew monthly; annual subscriptions renew annually and pay the equivalent of ten months for twelve months of service. Usage-metered features (communications, AI assists) are billed in arrears on the next regular cycle.
If a charge fails we will retry the payment and notify you. If we cannot collect within fifteen days we may suspend the service. You may cancel at any time; access continues through the end of the paid period.
Intellectual property
Servora retains all rights, title, and interest in the platform, the brand, and the underlying software. You retain all rights, title, and interest in your tenant data. You grant us a limited license to host, process, and transmit your data solely to operate the service.
Feedback you provide may be used to improve the platform without compensation, but never with attribution and never with your tenant data attached.
Termination
Either party may terminate for material breach if the other party fails to cure within thirty days of written notice. On termination we will provide a final tenant export window of ninety days, after which your workspace data will be deleted in accordance with our retention policy.
Warranties and liability
We provide the service on an as-is basis but commit to operate the platform with reasonable skill and care, target 99.9% monthly uptime on Business and up, and follow the security practices described in our security page.
To the maximum extent permitted by law, neither party will be liable for indirect or consequential damages. Aggregate liability is capped at the fees paid in the twelve months preceding the claim.
Law and disputes
These terms are governed by the laws of the State of Indiana, United States, without regard to conflict-of-law principles. Any disputes are resolved in the state and federal courts of Marion County, Indiana, except where mandatory consumer protection law provides otherwise.
If any provision is held unenforceable, the remaining provisions remain in effect.
Contact
Questions: [email protected].